Terms of Delivery and Payment

Loranto B.V.
Tinsteden 4F, 7547TG Enschede (NL)
Tel: +31 53 4280868 / Fax: +31 53 4288118
Chamber of Commerce No.: 08090890
Email: info@loranto.com

Section 1 – Offers and Confirmations

  1. The term “buyer” also includes prospective buyers and “seller” includes prospective sellers.
  2. An offer is binding for the period stated in the quotation. If no period is stated, the offer remains valid for 6 weeks.
  3. Purchase agreements concluded through intermediaries or representatives become effective only after written confirmation by the seller.
  4. If the contents of a written confirmation are not disputed within 8 working days, both parties are bound by it.

Section 2 – Delivery and Risk

  1. In case of carriage paid delivery, goods travel at the seller’s risk and expense.
  2. In all other cases, goods travel at the buyer’s risk and expense.
  3. Delivery is made as far as the vehicle can reasonably reach. Goods are delivered next to the vehicle; the buyer must accept them there. Unloading is the responsibility of both parties.
  4. Unloading outside working hours requires mutual agreement.

Section 3 – Quantity

  1. Delivery documents are considered correct unless objections are made immediately upon receipt.
  2. Shortages do not entitle the buyer to suspend payment for delivered goods.

Section 4 – Quality and Inspection

  1. If no quality is agreed, standard trade quality applies.
  2. If based on samples, the sample determines average quality.
  3. Specifications apply only if communicated in writing in advance.
  4. The buyer may inspect goods at their own expense.
  5. Complaints must be made:
    • Within 48 hours (delivery on site)
    • Before shipment in other cases
  6. The seller must notify inspection details if requested.
  7. Complaints do not suspend payment obligations.

Section 5 – Returns and Force Majeure

Delivered goods are generally not accepted for return.

The seller is not liable for failure due to force majeure, including but not limited to war, strikes, transport issues, shortages, or third-party failures. The seller may extend delivery time or terminate the agreement.

Section 6 – Retention of Title

Ownership transfers only after full payment including interest and costs. Until then, the seller may reclaim goods.

Section 7 – Payment

  1. Payment is due 14 days after delivery or 4 days after invoice (whichever is later).
  2. A credit surcharge of up to 2% may apply for late payments.
  3. Interest is due automatically after the due date.
  4. The seller may suspend delivery if payment is overdue.
  5. The seller may require advance payment if creditworthiness declines.
  6. Collection costs: 15% (min €45) up to €3,500; above €3,500: €700 + 10% excess.

Section 8 – Deviations

  1. Deviations are valid only if confirmed in writing.
  2. Supplier conditions may also apply.
  3. Seller conditions prevail in conflicts.

Prices, Delivery and Payment

Prices are subject to change without notice.
Free delivery in the Netherlands (excluding islands) for orders above €2,500 (excluding VAT).
Payment within 14 days unless otherwise agreed.
Direct sales require immediate payment.

Section 9 – Privacy

  1. Loranto B.V. processes personal data under GDPR. The customer is the data controller; Loranto B.V. is the processor.
  2. Loranto B.V. also processes personal data of customers and contacts as a controller. See full privacy policy at loranto.com.

Data Processing Annex

Article 1 – Definitions

Personal Data, Processing, Data Subject, Data Breach, Controller, Processor, Sub-processor, Agreement: as defined under GDPR.

Article 2 – Subject

Loranto B.V. processes personal data on behalf of the customer.

Article 3 – Obligations

Processing is done carefully, lawfully, and according to customer instructions.

Article 4 – Sub-processors

Sub-processors may be used under equal obligations.

Article 5 – Data Transfers

Transfers outside the EEA only occur with adequate protection (e.g., EU contracts).

Article 6 – Security

Appropriate technical and organizational measures are implemented.

Article 7 – Data Breaches

Data breaches are reported promptly with details.

Article 8 – Data Subject Rights

Assistance is provided for handling GDPR requests.

Article 9 – DPIA

Support is provided for impact assessments.

Article 10 – Audits

Customer may conduct audits once per year at own cost.

Article 11 – Confidentiality

All personal data is kept confidential during and after the agreement.

Article 12 – Liability

Liability follows GDPR and is limited per general terms.

Article 13 – Duration

Obligations continue after termination. Data is deleted after 30 days unless legally required otherwise.